A booking app patients actually complete
A multi-branch clinic group whose online booking flow lost two thirds of patients before confirmation. Rebuilt end to end.
- القطاع
- Healthcare
- المدة
- 7 weeks
- التقنيات
- Next.jsTypeScriptPostgreSQLWhatsApp Business API
التحدي
The existing booking journey ran to nine screens, demanded account creation up front, and failed silently on slow connections. Most patients gave up and phoned reception instead, which defeated the point and kept three staff permanently on the phone.
ما بنيناه
- Three-step booking flow with no account required until the moment of confirmation
- Real-time consultant availability synced from the clinic management system
- Automated WhatsApp confirmations and 24-hour reminders, cutting no-shows
- Arabic and English interface with a fully mirrored right-to-left layout
- Reception dashboard for walk-ins, rescheduling and cancellations
النتيجة
2.6×
Booking completion rate
−44%
No-show rate
9 → 3
Steps to book
Phone bookings dropped by more than half, and the reception team was redeployed to in-clinic patient care.
أخبرنا بما تريد بناءه
محادثة قصيرة تكفي عادةً لنخبرك ما إذا كنا الفريق المناسب، وكم يكلّف تقريبًا، وكم يستغرق. دون التزام ودون أسلوب مبيعات.